Post by shiyabul on Aug 20, 2024 0:29:28 GMT -6
This is not new or terribly difficult; it just takes awareness and practice. First, take a good, hard look at how the Contact Center is perceived. Remember that this is how others see you, not how you see yourselves. If you don’t want to ask the question directly, just look at how the Contact Center is treated within the enterprise.
If Marketing runs campaigns and promotions that you know https://lastdatabase.com/ nothing about, it is not because they want to do harm. It is worse than that and much more likely that the needs of the Contact Center are “invisible” rather than deliberately ignored. In fact, the Contact Center lacks a sort of operational Visibility. A very big part of establishing the Contact Center’s Value is dependent upon managing that Visibility.
YOUR CONTACT CENTER’S ENTERPRISE IDENTITY IS UNDENIABLY LINKED TO HOW OTHERS SEE YOU, OR PERHAPS DON’T SEE YOU AT ALL. Think about Visibility within your organization. While few may know the CEO personally, his/her high profile position grants tremendous Visibility. The CEO’s actual performance defines their Value and whether they keep their position. Speaking of hig